The Travel Policy of a company is a clear guideline on who in the corporate organisation are allowed to travel in accordance with a few pre-determent parameters. Service Level Agreements are normally based on Travel Policy, allowing regular reviews of performance of the Travel policy

Service Level agreement (SLA)

A Service Level Agreement provides stipulated guidelines on the Travel agency’s workflow and performance, whilst measuring the corporate’s expectations and satisfaction. Flight Specials will work with our corporate clients in setting up both the Travel policy and Service Level agreement Some of the key policy items are listed here:

loyalty programmes	Class of travel / accommodation allowed
approval process	Appointed travel agent
Corporate travel	Personal travel outside the business trip
Friends and family travel	Travel insurance
Expense claim submission	Account settlement and/or Bill-backs
Foreign exchange	Order and Booking procedures
Safety and security procedures	spending guidelines
Travel checklist	Required documentation
Travel agent service fees	Travel Health checks & facilities
Timeframes from requests to processing	Meetings, incentives, conferences and events (MICE).